![]() ![]() ![]() Customers who request shipping labels are instead charged exponential late fees, and sending emails and making phone calls doesn’t yield any results. When orders can’t be filled, Rent the Runway only offers exchanges or refunds - and to be clear, that’s a refund for a service that was never provided.īrock’s experience joins legions of others who have experienced similar situations. But the customers who are inconvenienced by late returns, customers like Megan, don’t see a dime of those funds in the form of an account credit. Not surprisingly, Rent the Runway does charge stiff late fees - up to $50 a day. Editor’s update: RTR did end up cancelling the shipment en route, so the post office returned it and Megan didn’t have to. And so they would hold her refund until she returned the dresses she didn’t want.Īnd that left Megan with nothing to wear to two weddings in one weekend, no refund, and an extra errand to run to get those dresses returned. Then, Rent the Runway informed her they’d already shipped the alternate dresses. The cancellation was confirmed, at first. She asked the stylist to cancel the order and provide the promised refund. Megan reviewed the alternate styles suggested by Rent the Runway and didn’t like them. But what happened next was possibly more upsetting. Please reply to this email with what you decide, and we will handle it right away.īad news, for sure. If you don’t like what was selected for you, we would be happy to overnight you another option for delivery on 10/05, or we can refund you accordingly. To avoid delay or not sending you anything at all, one of our stylists added a new style to your order at no additional cost. ![]() We are afraid that we did not learn about this issue until very late in the shipping process. ![]() To confirm, you will still be receiving the size XSR. This occurred because it was either returned too late by the previous customer or did not pass our quality assurance check. We are very sorry to let you know that Rust Two Minds Dress in size S and the Riscal Gown in size SR is now unavailable to ship out to you in time for your event. Here’s an actual email Megan received from Rent the Runway when her order of two dresses went sideways. Sadly, this scenario has been all too real for Rent the Runway customers. Hustle on over to the mall, or show up to your best friend’s wedding wearing a random sundress from the back of your closet. And if that happens just a few days before your event…well, too bad. That Dress You Ordered? It’s Not ComingĪll’s good, right up until the day Rent the Runway tells you your dress isn’t coming. At that point, you check that task off your list, stop shopping and go on living your life. You pick out your special dress from Rent the Runway and schedule delivery. Imagine how the shopping experience might go. Sadly, shoppers have flocked to Rent the Runway’s Facebook page, written reviews, and even sought legal counsel about some of the company’s unseemly practices. ![]()
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